The Customer Focus Series
Just Like Neosporin You know that stuff, Neosporin. It solves everything and heals almost every sore. Communication is…
The Customer Focus Series
Apologies 101 Nobody’s perfect. Mistakes happen. But there’s an art to apologizing that can transform these challenges into…
The Customer Focus Series
Yep, you broke it. We break things a lot. We scratch things, too. Blinds often get messed up,…
The Customer Focus Series
Two Nuggets for the Nasty We are still talking about difficult customers. It’s sad but worth it, because…
The Customer Focus Series – Part…okay, we quit counting
Go Ahead and Star ‘em It’s still true – last week I said that avoiding a problem is…
The Customer Focus Series – Part 18
Jobs gone wrong….they happen Stuff happens. Even a tiny percentage of tricky situations – those jobs that didn’t…