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Reputation & Reviews
How your company handles difficult situations can impact your reputation online and in person. Having mechanisms in place…
Kevin Nolan Speaking
The Customer Focus Series
EI—It’s (very) Good For…Pretty Much Everything I’m no psychologist, so I won’t try to be. However, every business…
Nolan Painting Team
The Customer Focus Series
Got PRC? As I’ve gotten older, I’m less reactive and more thoughtful about what I will say in…
Kevin Nolan by Nolan Painting Van
The Customer Focus Series
Lawsuits? Nope. Nuh-uh. No Way. Lawsuits are no way to resolve issues. We know this. It’s tough because…
The Customer Focus Series
Just Like Neosporin You know that stuff, Neosporin. It solves everything and heals almost every sore. Communication is…
The Customer Focus Series
Apologies 101 Nobody’s perfect. Mistakes happen. But there’s an art to apologizing that can transform these challenges into…