The Customer Focus Series
Apologies 101 Nobody’s perfect. Mistakes happen. But there’s an art to apologizing that can transform these challenges into…
Apologies 101 Nobody’s perfect. Mistakes happen. But there’s an art to apologizing that can transform these challenges into…
Yep, you broke it. We break things a lot. We scratch things, too. Blinds often get messed up,…
Two Nuggets for the Nasty We are still talking about difficult customers. It’s sad but worth it, because…
Go Ahead and Star ‘em It’s still true – last week I said that avoiding a problem is…
Jobs gone wrong….they happen Stuff happens. Even a tiny percentage of tricky situations – those jobs that didn’t…
It pays to volunteer, literally. Generosity makes us all happy—me, my employees, the community— and giving back to…