The Customer Focus Series – Part 4
Set the right tone and be ready for exceptions. Last time, we were talking about The Five Rules…
Set the right tone and be ready for exceptions. Last time, we were talking about The Five Rules…
Say ‘Hello.’ Repeat. Are you kidding me? We’re taking the entire blog post for this?! Yep. Believe me,…
Say ‘Hello’ and ‘Goodbye’ to your customers. (Bonkers, I know!) “Hello, I’m here!” When relating to customers, I’ll…
Know who your customer is…and isn’t. Can you picture who your customer is? I can. I also know…
The Blind Leading the Blind… That Just Doesn’t Work Stumbling around blindfolded is no fun; it is even…
Actions, Targets & Champions: Make It All Public The last ‘big rock’ is the financial piece. As the…